Entellus Apparel Private Limited Shipping Policy
At ENTELLUS, we strive to ensure a seamless and transparent shipping experience for all our customers. Below are the details of our shipping and handling processes:
1. Order Processing & Dispatch
- Orders are processed within 1-2 business days (excluding weekends and public holidays).
- Once dispatched, customers will receive a shipping confirmation email with tracking details.
2. Delivery Timelines
- Domestic Shipping (India):
- Standard Shipping: 3-7 business days (depending on location).
- Express Shipping: 2-4 business days (additional charges may apply).
- International Shipping:
- Delivery times vary based on destination (typically 7-15 business days).
- Customs duties and taxes (if applicable) are the responsibility of the customer.
3. Shipping Partners & Tracking
- We partner with trusted courier services (Delhivery, FedEx, DHL, etc.) for reliable deliveries.
- Once your order is shipped, you will receive a tracking number via email/SMS to monitor your shipment in real-time.
4. Packaging Details
- All products are securely packaged to prevent damage during transit.
- We use eco-friendly packaging materials wherever possible.
5. Delivery Attempts & Rescheduling
- Courier partners will make up to 2 delivery attempts.
- If delivery fails, the order may be returned to our warehouse, and a reshipping fee may apply.
- Customers can request delivery rescheduling by contacting us before the first delivery attempt.
6. Undelivered/Failed Deliveries
- If the delivery fails due to incorrect address, recipient unavailability, or refusal, the customer will be responsible for any return or redelivery charges.
7. Shipping Charges
- Free Shipping: Available on select orders (as per ongoing promotions).
- Flat-rate Shipping: Applicable for standard deliveries.
- Express Shipping: Additional charges apply for expedited delivery.
8. International Shipping Policy
- International orders may be subject to customs duties, taxes, or import fees, which are the customer’s responsibility.
- Entellus Apparel is not liable for any delays caused by customs clearance.
9. Lost or Damaged Shipments
- If your order is lost or damaged in transit, please contact us within 48 hours of delivery with supporting images/documentation.
- We will assist in filing a claim with the courier or arrange for a replacement/refund as applicable.
10. Contact Us
For any shipping-related queries, reach out to:
📧 Email: support@entellusapparel.com
📞 Phone: [Customer Support Number]
🕒 Business Hours: Mon-Sat, 10 AM – 6 PM (IST)
Note:
- Delivery timelines are estimates and may vary due to unforeseen circumstances (weather, logistics delays, etc.).
- Entellus Apparel reserves the right to update this policy as needed.
Thank you for choosing ENTELLUS! We appreciate your trust and look forward to serving you. 🚚